Good, positive communication skills from its staff are an invaluable asset for any workplace. There are a variety of things that can contribute to being an effective communicator such as being friendly, polite and approaching tasks with a positive and eager attitude.

It can be very busy and pressurised at times in a workplace, so try to be helpful to colleagues and when handling customer, visitor or client queries. If you are unable to help, then offer to find someone who can help.

There are various skills in speaking that are important such as being sure about the information you are giving someone, having the confidence to ask someone for advice or helps when dealing with clients.